Recommend   |   Select language   |      

Privacy Policy

Privacy Policy

We at Spool Inc care about your privacy and we respect your privacy rights.
This Privacy Policy describes how we collect, use, share and protect any personal information our customers and visitors provide on our website("Site") located at https://www.japan-animedia.net

1. Personal information we collect

We may collect the following Personally Identifiable Information(PII):

  • name
  • telephone number
  • email address
  • shipping address
  • billing address
  • credit/debit card information

We will collect these personal information only if users voluntarily submit such information to us.
The following information will be collected automatically:

  • IP address
  • web browser type and version
  • operating system
  • device type
  • a list of URLs starting with a referring site, your activity on this Site, and the site you exit to
  • date/time-stamp

2. When do we collect information?

We may collect the information when users: 

  • browse our Site
  • register for our Site using signup/registration form
  • checkout on our Site
  • contact us using comment form
  • sign up for our newsletter

3. How do we use collected information?

We collect and use your information for the following purposes:

  • To improve customer service
  • To personalize user experience
  • To improve and optimize our Site
  • To process transactions
  • To send emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to their order. It may also be used to respond to your inquiries and other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

4. Information Sharing

We use the following external providers to provide our services:

  • Payment

We offer PayPal and Stripe as payment method, and they comply with the PCI DSS. PCI DSS(Payment Card Industry Data Security Standard) is a very strict industry standard with requirements for the security of credit card information.

  • Shipping

We use EMS Japan Post to ship orders. 
We integrate with LOCATIONS, overseas delivery agency services, to ensure prompt and safe delivery.

  • Inventory Management

We integrate with NEXTENGINE, inventory management service, to synchronize inventory of multiple online stores.

  • Advertising

Please see Cookies section below.

These companies do not retain, share, store or use Personally Identifiable Information for any secondary purposes.

5. Links to other websites

We may also provide links to other websites operated by third parties. We are not responsible for their privacy practices and would encourage you to review their privacy polices before submitting any personal information.

6. How do we protect your information?

We use regular malware and virus scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you provide is encrypted via Secure Socket Layer(SSL) technology.

In case of a data breach, we will report this to the supervisory authority within 72 hours of first becoming aware of the breach.

7. Cookies

We use cookies. 
Cookies are small text files that are stored on your computer and saved by your browser.
They allow a website to remember things like your preferences or what's in your shopping cart.
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. 
Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
We do not respond to Do Not Track(DNT) signals.

Google Analytics
We use Google Analytics to improve the performance and service of our Site.
Google Analytics uses cookies to gather statistics about our Site, e.g. the number of visits, the number of clicks, time spent on the website etc.
You can prevent your data from being used by Google Analytics using Google Analytics opt-out browser add-on ( https://tools.google.com/dlpage/gaoptout).

Google Ads
We use Google Ads Conversion tracker which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through the Site.This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the Website’s effectiveness for our visitors. 

We also use Google Ads remarketing which uses cookies to help us deliver targeted online advertisements based on past visits to our Site.

These cookies do not contain information that can identify you personally.
You can opt-out your Google Display Network ads' preferences at https://adssettings.google.com/authenticated.
Please refer to the Google Advertising Privacy Notice(https://policies.google.com/technologies/ads) for more information.

Cookie settings
You can refuse cookies by turning them off in your browser. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If your browser is set to refuse cookies from our Site, you will not be able to complete a purchase or take advantage of certain features of our Site, such as adding items in your shopping cart or logging into your account.

8. How can you control your personal data?

Under certain circumstances, the data protection legislation gives you the right to:

  • Access your personal information
  • Correct inaccurate personal information
  • Erase your information, subject to our legal obligations
  • Restrict how we process your information
  • Transfer your information to a third party
  • Object to our collection, processing or storage of your information

You can cancel or modify your personal information by logging into your account.
If you wish to exercise any of these rights, please contact us using the contact details below.

9. Data retention

We will retain your personal information for the length of time reasonably needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's online privacy protection

Our services are not directed to individuals under the age of 13, and we do not intentionally collect personal information from individuals under 13.

11. Changes to this Privacy Policy

We may update this Privacy Policy when laws are changed or as necessary to improve the protection of personal information. We will post changes to our Privacy Policy on this page.
Your use of our services following these changes means that you accept the revised Privacy Policy.

12. Contact us

If you have any questions or concerns about this Privacy Policy, please feel free to contact us at:

S-Pool, Inc.
6F, Akihabara Daibiru Building, 1-18-13, Sotokanda, Chiyoda-ku, Tokyo 101-0021 MAP
Telephone +81-3-6859-5599
FAX +81-3-6859-5559
customer@japan-animedia.com

Last Updated : July 1, 2019

Available payment methods
accepted paymentsaccepted payments

Subscribe and Get Discount News Instantly!

Enter your email address